Whilst perusing the web to stay abreast of current affairs in the medical device usability world, I came across an interesting topic with regards to the regulated and unregulated components of usability work in the sector. We have on the one hand the regulatory requirement to develop devices that are safe and effective, free from potentially harmful use errors. Whilst on the other hand, we have the desire to create great user and patient experiences through devices that are appealing and easy-to-use. However, the tension between the two components can mean that we, as usability practitioners, get so distracted with regulatory issues that other characteristics of usability become neglected within the device user interface.
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