Socio-technical systems design was originally conceived by Fred Emery and Eric Trist. It is an approach to understanding the system around technology which forms part of our focus on front end research – i.e. the process where we create solutions that will naturally resonate with people.
Last week I spoke at the Injectable Drug Delivery International Conference on the essential link between ethnographic research, human factors engineering and risk management in injection device development, a subject close to my heart. We come across many medical companies that engage in ‘over the fence R&D’, a process that can, and does, lead to gaps in device development.
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